Knowledge Base

Why does SecuReporter not receive logs?

Scenario

I have valid SecuReporter license. In CONFIGURATION > Cloud CNM > SecuReporter of device, "Enable SecuReporter" and "Categories" are all checked. In MONITOR > UTM Statistics, the option "Collect Statistics" of each security service is also enabled. Why does SecuReporter not receive logs?
 

Step

Go to MONITOR > Log > View Log and select "myZyxel.com". Check what the error message is.

Verification

The root cause is wrong device time zone.
In this case, the administrator set "Manual" in Time and Date Setup but the time is not correctly configured. No matter what time and time zone are manually configured, they will be transformed to UTC time. SecuReporter checks the UTC time that the logs sent from the device and compares it with the present time. If two date/time do not match, SecuReporter will reject logs.
 
In order to set correct time zone and date/time, we suggest the administrator set "Get from Time Server", click “Sync. Now” and enable daylight saving.
 



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Question Profile

LANGUAGE:
ARTICLE ID:018120
TYPE:Troubleshooting
FIRMWARE:NA
VIEWS:13
VOTES:0
TECHNOLOGY:
MODEL:SecuReporter

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