Knowledge Base

How to reset the password of my Nebula Control Center account? ft. NCC & Nebula APP

Question

How to reset the password of my Nebula Control Center account?

How to do this from the web browser and Mobile App?

Answer

Nebula WEB portal:

1. Go to Nebula login page (link below), then click on “Forgot Password”.

https://nebula-accounts.myzyxel.com/users/sign_in

 

2. Type the account email address in the “Email” field, and then click on “Submit”.

 

3. After submitting the email, the system will send an email with instruction and link on how to reset the password.

 

 

4. Go to your email inbox or spam folder, you will receive a mail like the figure below.

 

5. Inside the mail, there will be a change password link, click it.

 

6. You will be redirected to the change password web page, type in the new password, and then click “Submit” to apply.

 

7. After submitting the new password, the system will automatically log you in and direct you  to the choose organization page.

 

 

Nebula APP:

1. Login on Nebula APP.

 

2. Press on “Forgot Password”.

 

 

3. Type in the account email address, and then press “Submit” button.

 

4. The system will send an email with instruction and link on how to reset the password.

 

5. Go to your email inbox or spam folder, you will receive a mail like the figure below.

 

6. You will be redirected to the change password web page, type in the new password, and then click “Submit” to apply.

 

7. After submitting, the system will redirect you to Nebula webpage. Press on “Get Started”.

 

8. Loading page.

 

 

9. The system will automatically log you in and redirect to choose organization page.



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Question Profile

LANGUAGE:
ARTICLE ID:018051
TYPE:General Info
FIRMWARE:NCC
VIEWS:61
VOTES:0
TECHNOLOGY:
MODEL:Nebula CC

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