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SSL VPN with SecuExtender.

Problem

We use SSL VPN with SecuExtender driver version 2.5.17.
I encountered the problem on my laptop running windows 7 32-bit.
When my laptop goes into hibernation, it hangs and shows the blue screen.

We have fixed this issue with SecuExtender driver version 2.5.18, but when I uninstall SecuExtender version 2.5.17, the blue screen appears.
What is the problem to resolve this issue?

Solution

Following the steps to remove SecuExtender version 2.5.17:

1. Enter safe mode > control panel > system > Device Manager > View : enable "Show hidden devices", uninstall "ZyXEL ZyWALL SecuExtender Adapter" driver.
2. Reboot the laptop into normal mode and uninstall SecuExtender 2.5.17, then reboot again.
3. Install the program SecuExtenderSetup.exe version 2.5.18
4. Connect to SSL VPN then attempt to hibernate the laptop.

Procedure

1. Your laptop operation system is windows 7 32-bit.
2. SSL VPN uses full tunnel mode with SecuExtender version 2.5.17
3. After the SSL VPN connection is connected then put your laptop in hibernate mode.



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Question Profile

LANGUAGE:
ARTICLE ID:012086
TYPE:Issue
FIRMWARE:3.00
VIEWS:10337
VOTES:15
TECHNOLOGY:
MODEL:ZYWALL USG 100,ZYWALL USG 1000,ZYWALL USG 20 (view more model name)

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